NOC Technician - Entry Level

Location: Greer, SC
Date Posted: 04-13-2018
Are you looking to jump start your career in the Telecommunications industry? How about a chance to work with a national leader in Turn-Key Wireless Solutions?  

CTS (www.cts1.com) is the national leader in the Design, Engineering & Installation of High Profile Mobility Solutions. These include Distributed Antenna Systems (DAS), Wi-Fi, Small Cell and Public Safety Wireless. We work on high profile, cutting edge projects nationwide. We seek an entry level candidate with a Networking background for on-the-job training in CTS’ 24/7 Network Operations Center (NOC) located in Greer, SC. Candidate must be willing to work nights and weekends. 

The position will be responsible for network monitoring & Tier 1 response – CTS is willing to train on all technical aspects of the job.  Other duties & responsibilities to include; shipping & receiving, asset tracking, Purchasing/ Material Releases & general office support.

Responsibilities:
  • Monitoring all supported wireless infrastructure and providing level one and two troubleshooting
  • Create, monitor, and close trouble tickets for alarms.
  • Support maintaining contractual SLAs for in a timely resolution by local personnel
  • Program new equipment into the monitoring system.
  • Updating monitoring system to reflect current DAS configurations
  • Update and maintain NOSC site as well as ACE and NET sites
  • Be familiar with all CTS supported DAS equipment OEMs
  • Program and maintain firewall and demark points for system monitoring
  • Assist in support and maintenance of CTS personnel certification tracking
  • Process and assist with RMA of equipment
  • Track spare equipment by location company wide
  • Assist with tracking and calibration of tools
or
this job portal is powered by CATS